Customer Service Social Media Management Tool

The use of social networks as a major distribution channel for customer service management

In large / medium and small business value and generating gaining momentum.

Depth Survey (U.S.) of 578 companies found that 34% of companies surveyed,

Use the new - Tools for managing the media leader in customer service for two years or more.



Companies that adopt customer service with new tools - Media,

Is expected to significantly improve customer relationships and make the product / service offering attractive.



New concept of using channels - customer service communication, firms can generate medium / small:

Such businesses (SMB ((small medium as "thin / flexible and profitable"

The use of new media for customer service management,

We will save Aofrtziit expensive service costs (such as a call center wide)

To respond to customer complaints from customers who are natural places (social media),

Get personal information, and compete successfully

Big business, big customer service centers based large extent, ownership patterns may change and transition management tools and new technologies are limited and cumbersome.



The survey results show four companies (Best Buy, Dell, JetBlue, LL Bean) trained to use the new - media management solutions to their customer service.



Here are some ideas (essay based on one of the four companies above) can help companies

On his way to the realization of managing customer service "digital"



Listen first ...

Listen Pain "and could lead to customers complaints value: Play brings empathy -" Something really want to help me .. ".

This is the best listening channels were - the media, where you will find a broad dialogue, feedback and potentially free expression.



How to work behind the scenes - not interesting for its customers ..

Looking to help customers not interested in answering ready platform provider / does not care what the dispatchers and other professionals who will give you the solution or alternative, what are the procedures that provide customer service provider - is as a simple process - the customer wants a solution to your problem! .

Example: human service centers / answering customers funnel between different service providers / voicemail options - obstruct the process of providing the service, and often end in an open service call can not be an answer.

New channel compared to the treatment - the media that matters - simple, permits, and returns a clear solution for the customer to choose.

Reading can open the service / technical reading the new channel - Media and apply the solution directly by email, SMS, direct response to Facebook (as an example) -, which opened the service call or a personal call.

Reading a service and provide the solution focus, serious feel valued customers with convenient turn once more,

Tell friends and maybe interested in buying a product / service offers the solution.



Seller: Do not bother to quell customer complaints ...

On failure serious problem / providing the service / product, you must provide a "go" for their customers, simple and clear explanation of the nature of the problem / how to handle it, to create empathy for cause temporary inconvenience to customers as a result of malfunction.

In this case the use of new media - in customer service can play two opposite directions:

Share explain the difficult customer (video, short post, image, etc) instead of "sweeping under the rug" dialog will open new media channels, will give customers creative solutions that can help provide troubleshooting / show tolerance and understanding.

Hiding the problem can lead customers to express their frustrations on the "walls" New tool - media, and prove to offer loyal customers can find antagonism When not show the true situation and prevent behavior useful to use a product / service purchased.

Tip doubt was one step ahead of customer service while promoting fault / problem and give an open auction.



Seller: Doug quality team to achieve the solutions ...

Provide a more effective customer service through a new tool - Media requires professional treatment team dedicated service representatives.



Care staff training and service personnel (which may be one person ..) delivers a new medium professional channel

Received call service (Facebook / Twitter / corporate website / blog then)

Increase motivation of customers to continue to implement the use of these tools,

Recommend to friends

And the call of service upgrade was a response to the potential purchase of the product / service.

The easiest is to make service calls sales team "on the road" (instead of train service personnel designated for this purpose ..), move very fast out as an error - the client knows exactly if the season had several forms knowledgeable service and therefore measures the success of the quality of service providers and reliable customers.



Summary and Conclusions

The use of new - client communication service certainly seems an effective solution as the leading ones: Facebook, Twitter,

And it is necessary to match the organization's service provider / supplier.

There are many tools New - Media (mostly free) can be used in the implementation of customer service, choice and commitment must be considered in each business according to their capabilities.


• The Company has not yet entered the field of social media / domain that is still in its infancy:

Besides teaching new domain - Media, hiring personnel,

I should add the issue of strategic management as a customer service leads / Investment

And generates commitment (Commitment) and high commitment among business customers.




• a business that has a presence in New - Media, and plan to add a service to its customers:

Use the wisdom of crowds proved more than once,

Even in this case: a brief survey of customer-facing business (which represents the wisdom of the crowd)

Question: What new channel - Media preferred customer service and the best answer to your questions?

Bring a clear picture what customers want, we recommend preferred business approach in service delivery and customer convenience.

How is your husband in the case of impotence help

How is your husband in the case of impotence help

The woman is the best way that may exist against sexual weakness. Many women who have problems rationally your support and understanding husbands. Here, it is possible to do:

You may consider this issue as a challenge to be both, not to criticize or make fun of her husband, as they may exacerbate fears her husband sexually. Must alert and focused, even when joking with her husband because the man has difficulty accepting such jokes.

You can also use the sexual practice that can lead two things. On the one hand it will be more interesting to her husband on the other hand, it brings more personal satisfaction in this regard.

After some time of the marriage, sex can take two directions. Sex is the same, you start from the beginning, use the partner the same position and the same actions.

However, the opposite is more likely if the woman takes the reins, the man remained under the light entering the room, the bed ready and waiting carnal woman? It would be even better if she helped him undress because it gives more pleasure vis-à-vis her. It also found that attractive and helps give you more confidence in yourself and you're sexual abilities.

So the first thing to do before anything is to know the causes of sexual weakness, which are the most important:

Power loss

The man in a state of sexual weakness should act on their problem in a natural way, this should not be a kind of castration because the reality is that sexual desire increases with age and does not remain the same level. Therefore, the sexual desire of a man of 50 years were less than a man of only twenty years. But that does not mean in any way that sexual activity is complete. Likewise, their needs are at this age do not compare to those of their youth. Seen more clearly in erection and swelling of the penis will not be as before, and it is possible that the penis is hard sometimes.

It is also important to remember that the ability of a man of 50 years of love, giving and receiving is that of an immature young man. Sex is to prove not only physical fitness masculinity.

Therefore, a mature man is willing to sacrifice, "how much" in favor of "how" is better. And, if the man is his new situation with understanding and intelligence, also with the help of his wife, he could only succeed in their relationship.

We cannot guarantee success, when he reflects on the possible ways the problem, rather than being dead. Your problem is a common problem in the population, but a cure. This behavior is closer to success and this is a very important point.

Fear

Can hide behind the mask of masculinity, the fear and the fear of sexual weakness. We saw that the man's confidence closely associated with sexual desire. Thus, some men suffer from weakness due to their fear of the inability to satisfy the sexual needs of their wives.

It is here that. The role of women you need to show that her husband amoureuse. Elle clear with this practice in language and is satisfied by other means. When man knows this fear of failure, it is difficult to get rid of it. Fear can be summed up in this: he's afraid to be rejected each time he approaches his wife, then uses fear and a habit.

In fact, when a man approaches his wife and she is in a state of stress or they do not feel well, it is necessary in this situation, especially if your husband is a sensitive person and he understood that the problem is, this has nothing to do with it. Because the fear of the people can make you feel that you do not find sexually attractive, no one can accept. Nothing can be worse for him in this area.

Teasing

The man is incapable of carrying out the joke, especially if it is your manhood. More than that, when it refers to the genitals. Reasonable and prudent woman would never do such a thing because nothing can destroy this man. There she is wearing something from her husband in sexual weakness.

Mocking the gun is really a child, but when a woman wears can be fatal.

Snuff

Not to mention their religious ban and its many health consequences, smoking kills thousands of people every year. German doctors have found that cigarette smoke are the reduction of male hormones causes the cause of male sexual ability. Can lead equally influenced fertility and sterility.

Tobacco acts indirectly on sexual ability in two ways:

- Carbon monoxide, smoke fired first, reduces the oxygen in the blood, which affects the glands to produce the male hormones and lower production costs.

- Nicotine is the contraction of the blood vessels. Similarly to fill with blood, and there is a swelling of the penis, erection, or cannot be done.

Besides low qualifications body smoking, bad breath significantly reduce the sexual attraction to your partner.

Finally, many studies on this subject have shown that many men feel an improvement in your sex life immediately after leaving.

The passive woman

Every man dreams of a woman's exciting that a sexual position should be hot in bed. It is a great thrill and pleasure for him. There's sexual desire for his wife feels is a new proof of his masculinity.

However, the inertia of the women leads to boredom and boredom in sexual weakness because the woman leaves her man in this state, a body without a soul, as if performing a ritual of marriage compulsory. All this leads to the destruction of the sexual relationship between man and his wife. Nobody wants to make love to a corpse, but I like to think that his wife is with him, as he did with her.

Vaginal Dryness

When a woman is aroused, the vagina will fill with blood and produces its own lubricating substance. This natural lubrication is usually in less than a minute, but sometimes a little longer. If insufficient lubrication, penetration can be painful and irritating, if not impossible. This is called vaginal dryness.

Vaginal dryness can be a sign of a physical or emotional problems, or lack of desire. It is also common when the preparations were unsuccessful. Vaginal dryness is more important at certain times of the menstrual cycle and menopause affects one in five women. Lower estrogen levels, the atrophy of the vaginal walls caused, and therefore a decrease in secretions. The vagina is more time to lubricate. When a woman is stressed or if you follow a diet, let your adrenal less estrogen and therefore more difficult to combat vaginal dryness.

After illness or childbirth, for example, the vagina is rather dry. But sometimes suffer from vaginal dryness is normal. So do not worry if it's an occasional problem.

Update on the G

Scientific fact or speculation? If more than confirm their existence, the problem remains unresolved.

For some doctors, the famous G-spot is an erogenous zone diffuse, a pad of flesh on the front wall of the vagina, behind the pubic bone opening, four inches vulva. It would be the equivalent of the prostate and can secrete a fluid in the vicinity of the sperm, but the sperm during orgasm, a phenomenon that has resulted in some talk about female ejaculation. The formal proof of its existence has been rare and many doctors are skeptical.

For others, the G-spot is an invention that no activation, the staff has to play an important role in the female orgasm. This so-called "G-spot" is actually an area of ​​greater sensitivity in women. But all the walls of the vagina are fun and different sensations.

The Muslim must renounce doubt that he has no doubt. Moreover, brings neither a science nor an additional reward as essential or a change in sexual behavior between spouses when, instead, a waste of time and effort and frustration in the search for the famous Point G try their existence only. Only God knows the secrets of creation.

Design Considerations Corporate Social

Design Considerations Corporate Social

Although the social networking company was widely covered in the media and IT companies to analysts, at least one related issue has been the design and the potential impact of the design to employee adoption of these tools and applications. Conference in Boston, I presented a meeting, "Design considerations of corporate social networks: Identity, graphics, streams and social objects" hoping to draw attention to a problem and lead to a conversation about design practices. Seat does not focus on any particular interface (UI) or a technical application of the product (for example, e-mail, browse community platform of social cooperation, etc.) Instead, the information is presented very holistic level domain, covering a wide range of topics:
 • Design intuitive understanding focused
 • Theory and Social Design
 • Work and Personal Value
 • migrated user experience
 • Psychology of Adoption
 • Enterprise Architecture

The list of items that success or failure in the market can be attributed to good or bad design is long and varied. We can point to something of our own personal experience (eg, automotive, fashion, electronics, appliances, web sites), whose design had an impact on our perception, or use of that product or service. The impact of design is present in our daily lives. Effect can be so subtle that they can not even be aware of how the issue of the development of a product or service experience affects our judgment, or how affordances sea farm provides personal or collective action is possible.

However, when you change the conversation with software design company, the subject may be treated as contradictory. It is not difficult to show that we have experience with consumer software is far superior to using the experience of our enterprise applications (eg, CRM, ERP). With its software, which tends to focus on design methods "known requirements" and functional aspects of the way work is carried out in stages of a project, or productivity. We rarely invest time, research and resources necessary to understand the organization of the community, and dynamic staff who create the cultural context of how the work is done. Industry is still in its infancy result in the design of social environments that adapt the subtleties of multiple network affect others beyond the narrow limits of the tool or application.

However, the industry continues to deploy social networking tools business hope all these environments Improve employee productivity and collaboration for innovation and change. And there are already dishes. Enterprise 2.0 Conference, participants heard companies like GE, Nike, Virgin America and share how they rely on an entrepreneurial approach to social cooperation. In addition, meetings of interest around the event often identified the need for organizations to invest in managing change and adoption procedures.

Despite the progress achieved recognition of the benefits of governance, change management and adoption procedures, continue to the next step and understand that "value networks to increase social workers also be greatly affected by the way the organization:
 • Based on the methodology of interdisciplinary research to understand the cultural context of their work environment
 • As the facts of their design methods (for example, user experience, processes, information, applications, media, technology)
 • a company's efforts to organize the social network Architecture (EA) Program
 • Create feedback loops between design related resources, human, employee engagement, governance and change management activities

Above points summarize the main theme of the play. We spent much of our collaborative strategies to improve the economic performance of the company. While social networks increase the effort, but also allow us to improve the organization of cultural production, which also influences the business performance. Other highlights:

Take concentrating design: Although there are situations people among social networks specifically directed activity or a particular result, there are many situations people among employee participation is absolutely free. Although it may not seem it was designed interactions that may occur, or design collective interactions observed by an unknown audience, it is important to consider open and comfortable for employees to connect.

Link social theory the need for business: practitioners involved in the design process is necessary to access different levels of experience with methods of the theory, methodology and socially. Research and professional design, you can explore a number of people and communication requests (eg, identity, public network, social capital, media literacy, social network analysis (ARS), cultural participation) but there is a need to synthesize and express the results in terms of business.

Designed to work and personal value: The old saying, "what in it for me" (WIFM) still relevant when persuading people to adopt new technologies and ways of working through social networks business actively. While development efforts required to support business objectives, management teams that invest in methods that improve the culture and employee engagement. For example, people will have formal channels that allow them to learn new things, play as we work to find other expert advice in your shadow, or be involved in community efforts outside their official employment. We need to think "beyond the screen" How to design practices to help mediate social networks online or offline that can have little cause and effect of activity or specific business process.

User Experience program involved: the first wave of social collaboration solutions has launched a destination site and community network (sometimes called "Facebook groups"). Today, the emphasis has been adding social features to applications and productivity tools, including mobile scenarios. It is important for policy makers to understand the social networks of people get all the tools, application, or a single device. By focusing on the unique use cases other account reduces the overall company and the value of work.

Think in terms of "Psychology of Adoption" for media attention recently, which is a topic discussed in an earlier post. In short, this means that the use of design techniques and strategy game mechanics to improve the participation of users in situations of non-game (enterprise applications, for example). While the focus today is on the patch and ratings have deeper aspect of social networking that deserve attention. Psychology has the game (no pun intended) when it comes to the reasons why people connect to one another, to nurture these relationships, and then work to mobilize the network to provide personal or professional. Today, we know very little about the rationale underlying networks and mobilized through the facts. We need to do more in this area.

Together through enterprise architecture (EA): This is the perfect place for business or IT organizations to "own" social network company. There are probably several generals and type of governance model is required. However, a group can be placed at least a point of coordination to ensure the design, communication and technology efforts are aligned, this team EA. Social Venture Network has a number of architectural issues (eg, patterns of social graphs, streams of activity, social order and social analysis). There are also new features that should be considered for inclusion environmental assessment teams (for example, "Social Science"). EA can be used as the basis of design groups to channel their views and organization. EE programs can help alleviate the disciplinary community around issues of social networks.

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