Showing posts with label customer satisfaction. Show all posts
Showing posts with label customer satisfaction. Show all posts

Sunday, July 28, 2013

Enterprise Asset Management with Mobile

When wireless devices were first introduced in the business world, they were tools of wireless communication managers verbal contact. Soon, users can send and receive e-mail with mobile devices. Now mobile devices are not just for talking and sending messages, but to perform a variety of critical business operations. Mobile devices are now almost all enterprise applications on the computer can greatly expand the possibilities of utilizing the equipment to increase efficiency, productivity and revenue. One area in which mobile devices they became older methods is asset management organizations in the mobile space. Enterprise asset management with mobile device refers to tasks of asset management in a variety of places, mobile workforce using mobile technologies (eg, mobile phones and tablet PCs).

Enterprise asset management is a business process lends itself naturally to recruit. Mobile business applications, such as mobile technology provides customers with the ability to move the mobile enterprise asset management. Add functional enterprise asset management mobile device was powered by a single event -. This is the answer to how your solution will help for enterprise asset management potential customer with a problem, we develop new features immediately allowed to push and pull the active data field. Enterprise asset management capabilities with mobile phones are an example of how companies of mobile applications can provide significant benefits to customers mobile enterprise asset management, as shown below.

The benefits of mobile enterprise asset management include improved worker productivity), b) customer satisfaction Og) income.

Increase the productivity of work:


Field staff can spend as little as 40% of their time in maintenance practice. Other staff time spent traveling, and administrative tasks. With the asset management business of the mobile, active field staff to spend more time and less time maintaining your car or at your desk. With the GPS and the ability to manage the addresses / locations "push", reducing the time spent to find the location of the service. Field team has the more likely to arrive on time management has the ability to track the location history and check how enterprise asset management activities helping field. In addition, applications of mobile asset management company to provide access to employment history to reduce troubleshooting time. Finally, field staff can enter data directly into the database from active service of the company in real time using their mobile device, compared to complete paperwork and data entry in these documents based on active data later.

Customer satisfaction:


With increased productivity of workers also have customer satisfaction greater. With a mobile application management, probability field staff arrive in time and solve the problems for the first time, is significantly increased. As a result, the complaints of the customers most commonly used across inputs, repeat visits, and slow response time considerably. Another common complaint is incorrect billing of the customer. With features dating and dynamic data capture, mobile applications enable field staff to accurately record the time and labor services, reducing customer bills litigation.

An increase in:


Asset management applications with mobile business, technicians can keep your job easily. Work "hidden" or "no" Invoiced amounts. With the data available through mobile applications, customers can be confident that they have, in fact, get the services of your bill, resulting in faster and pay less conflict. Moreover, each facet to face meetings with a client is a sales opportunity. If field staff has a mobile app, you can access data on new products and the conditions for renewing maintenance, improvement is an asset and make a sale.

Inherent in the development of field sales and field service is a long list of issues. Situation due to the fact he strays into the field crew working out of the office location, away from the directors, and away from sources of data. Mobile applications for enterprise asset management can greatly help companies navigate these obstacles, and eventually overcome, in order to be excellent at companies that use the latest technology to provide excellent field and time.